Frequently Asked Question

How can I return my article?
Last Updated a year ago

Retoure International - returns portal

Welcome to the international returns portal of the BogenSportWelt. Here you can easily and uncomplicatedly prepare your return shipment from abroad.

Return correctly - this is how it works:

Download BSW return form as PDF download and fill it out.

Have a return label (see table) generated for each of your parcels and print it out.

Pack the article unbreakable and enclose the completed BSW return form.

Attach the return label to the parcel.

Take the parcel to the nearest post office.

Important:

If you have any questions regarding your return, please contact us at support@bogensportwelt.de or +49 3971 241960.

Provided that the goods are free of defects, the law provides that the customer bears the return costs.

You can use our international return labels for your return from abroad, we will charge the indicated prices.

For bulky goods, please contact us and we will issue a collection order to our logistics partner.

Smaller items with a value of less than 20 Euros such as gloves or tendons should be sent to us in a padded and stamped envelope by normal post.

If it is a complaint, the return is of course completely at our expense. Please contact us in advance!

Freight collect shipments cause enormous costs, we therefore ask you not to use this shipping method, as these packages are generally not accepted and will be returned at your expense.

You will need a single return label for each package of your return shipment. Please fill out the request as often as you have to send packages.

Here you will find the links to the return labels for national returns:

Germany DE

You have the choice between DHL and GLS.

DHL

Here you can find the DHL Retoure label request form for returns within Germany: DHL Retoure [external link - Deutsche Post AG].

GLS

Here you find the request form GLS-Retoure-Etikett for returns within Germany: GLS Retoure [external link - GLS]

Here you will find the links to the return labels for international returns:

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